Frequently Asked Questions

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Registration, account details

A supplier wishing to register in the CPO LT electronic catalog must first participate in a public procurement announced by CPO LT in their field CVP IS. If the supplier meets the requirements of that tender, they are invited to register in the CPO LT electronic catalog and participate in specific announced procurements.
A supplier wishing to register in the CPO LT electronic catalog must first participate in a public procurement announced by CPO LT in their field CVP IS. If the supplier meets the requirements of that tender, they are invited to register in the CPO LT electronic catalog and participate in specific announced procurements.
To register in the CPO LT catalog, the client must fill out a buyer's application-contract and send it signed by email to info@cpo.sprendimai.cloud. More information about registration can be found here: https://katalogas.cpo.lt/registracija
In the PO/PS type field, you need to indicate the status of your organization: Contracting Authority (procurements are carried out according to the Public Procurement Law) or Contracting Entity (procurements are carried out according to the Law on Procurement in the Water, Energy, Transport, or Postal Services Sectors). Choose the PO/PS type name according to the field in which your organization operates. When filling out the application-contract, the choices are provided automatically. PO/PS type names are specified in the legal act of the Public Procurement Office: https://www.e-tar.lt/portal/lt/legalAct/784977e04b7f11e7846ef01bfffb9b64/asr.
To change or update data (due to changes in company details; due to changes in users with access to the catalog, and/or changes in users' personal data) in the CPO LT electronic catalog, you need to prepare an official letter from the institution signed by the head of the institution or their authorized person with an electronic signature and send it by email to info@cpo.sprendimai.cloud. Alternatively, scan a letter signed by hand by the head of the institution or their authorized person and send it by email to info@cpo.sprendimai.cloud. The received letter regarding data changes will be reviewed by the CPO LT administrator, and the data will be changed in the organization's or user's account within 5 business days.
CPO LT encourages users of the CPO LT catalog to sign all documents with an electronic signature and not to use their paper version. Contracting authorities that do not have an electronic signature and are registering only a new user can also send signed documents scanned in PDF format by email. If the institution is registering in the catalog for the first time, a signed paper document must be sent by mail.
In the CPO LT electronic catalog: click on the "Forgot password?" link. In the window that opens, enter the email address that was provided when registering in the catalog and the company code. Click "Reset". An email with further instructions will be sent to your email (if it exists in our system and if the account is not blocked). If the entered email address is not in the system or the account is blocked, a notification will not be sent to your email. In such a case, contact CPO LT employee Inga Jankūnienė at +37066629033 or by email: inga.jankuniene@cpo.sprendimai.cloud. We recommend using one of the following browsers: "Mozilla Firefox", "Google Chrome", or "Apple Safari".
To add new users to the CPO LT catalog account, you must: find the buyer's application – contract in the "Registration" section, fill it out, and click "Submit data". Then, the manager or their authorized person must sign the generated document with an electronic signature and send it by email to info@cpo.sprendimai.cloud. If you do not use an electronic signature, save the generated document in PDF format, print it, and send it scanned and signed by the organization's manager or their authorized person by email to info@cpo.sprendimai.cloud. Deliver the original document to the CPO LT headquarters or send it by mail. The received application – contract will be reviewed by the CPO LT administrator, and login details will be sent to the specified user by email within 5 business days. Catalog.CPO IS: new users must be created and activated by the organization's user with account administrator role.
To add additional delivery addresses to the account, the client should send the following information by email to inga.jankuniene@cpo.sprendimai.cloud: the institution's name, company code, additional delivery addresses (addresses with postal codes).
If the client's user no longer processes orders in the CPO LT catalog, you need to write an email to inga.jankuniene@cpo.sprendimai.cloud or send an official letter to info@cpo.sprendimai.cloud, indicating the institution's data (company code), the user's name and surname, and the reason why their logins should be canceled. Upon receiving the request, CPO LT will cancel the client's user's logins. To add a new user to the client's account, you need to fill out a buyer's application-contract in the CPO LT catalog and send it signed by the manager by email to info@cpo.sprendimai.cloud.
Within 5 business days from the date of receiving the application-contract, CPO LT sends the client's authorized persons the user login details (user code and initial password) to the CPO catalog by email and assigns them to the procurement modules. Therefore, upon logging in, the client may not yet be assigned to the procurement modules, and Procurements may not be accessible to the client's users.
If you are a registered user in the katalogas.cpo.lt catalog but are not receiving notifications to the email address you provided when filling out the buyer's application-contract, we suggest checking the "Notifications"/"Subscription" section of your account to see if the relevant notifications are marked with a checkmark. Mark the notifications you wish to receive and save the changes by clicking "save".
Supplier inquiries/claims received are reviewed by CPO LT. Therefore, the client does not receive the claim/inquiry along with the notification about the received claim/inquiry. If necessary, CPO LT will contact the client separately via CPO IS communication tools for additional information.
Yes, it is possible to execute an order on behalf of another contracting authority in the CPO catalog. In such a case, the employee who will execute the order under the authorization must be registered as a user in the account of the authorizing organization (Client). To do this, fill out the buyer's application in the "Registration", "Organization data" section of the CPO catalog, indicating the details of the authorizing organization, and in the "our authorized employees" line, the data of the authorized organization's employee, so that the authorized organization's employee can execute orders in their account. Send a scanned copy of the application signed by the head of the authorizing organization by email to info@cpo.sprendimai.cloud. All legal aspects and documents regarding authorizations to execute procurements are the responsibility of the organizations themselves.

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